Privacy Policy

Effective Date: June 1, 2025  |  Last Updated: June 2026

F4 Creative ("F4 Creative," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected through your use of our Services:

• Account Information: Name, email address, phone number, business name, and password when you register.
• Billing Information: Payment details processed securely through third-party payment processors (e.g., Stripe). We do not store full credit card numbers.
• Usage Data: Pages visited, features used, session duration, IP address, browser type, and device identifiers.
• Communications: Messages you send us, support requests, and feedback.
• CRM & Client Data: Contact records, pipeline data, and other information you input into the platform on behalf of your own clients.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services
• Process transactions and send related information (receipts, confirmations)
• Send administrative communications, updates, and security alerts
• Respond to your comments and questions
• Send marketing communications, where permitted by law
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing, email delivery).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law, regulation, or valid legal process.
• With Your Consent: For any other purpose with your explicit consent.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality and analyze usage. You may control cookies through your browser settings, though disabling them may affect certain features of the Services.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. You may request deletion of your data at any time (see Section 8). We may retain certain information for legal, compliance, or legitimate business purposes even after deletion.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links & Integrations

Our Services may contain links to third-party websites or integrate with third-party tools (e.g., Meta Ads, GoHighLevel, Google). This Privacy Policy does not apply to those third parties. We encourage you to review their respective privacy policies.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt out of marketing communications at any time
• Data portability (where applicable)

To exercise these rights, contact us at josh@f4creative.co.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: josh@f4creative.co
• Website: f4creative.org